Return & Refund Policy

Return

  1. Standard Returns:
    • 7-day return window from receipt date due to quality issue
    • Refund based on original purchase invoice value
    • Customer responsible for return shipping costs
  2. Customized Products:
    • Not eligible for return without quality issues
    • No returns or cancellations once production starts or item ships
    • New product made and shipped at no cost for quality issues
  3. Shipping Back:
    • Get in touch with us and indicate which item(s) you would like to return and the reason for your return.
    • Place the item(s) in the original packing and seal the parcel securely.
    • Return shipping is at your expense.
    • Once we receive your package, we will promptly process an exchange or issue a refund in accordance to our return conditions
  4. Responsibility:
    • Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly so as to avoid any damage in transit.
    • Make sure to get proof of postage in case you need to contact us about your return.
    • We are not responsible for any items that are returned to us by mistake. We are not able to refund any tax or duty charged by customs.

Refund

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Once the refund is processed, it's up to your card company to post the credit to your account, which typically takes 3-7 business days.
  2. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchange

We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, please contact us.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

We may collect device data (such as browser type, IP address, cookies, and page activity) and order details (including name, contact info, addresses, and payment information). Cookies are used for essential functions, analytics, and personalized marketing, and you can manage them in your browser settings.

Your information is used to process and fulfill orders, provide customer support, improve our services, prevent fraud, and send order updates. Marketing messages are sent only with your consent, and you may unsubscribe at any time. We share data only with trusted partners for payment, shipping, analytics, or when required by law.

You have the right to access, correct, or delete your personal data and opt out of marketing communications. European residents may have additional rights under local data protection laws. We protect your data with encryption, secure storage, and limited access.

We may update this policy from time to time to meet legal or operational needs, and significant changes will be announced here.
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